This policy describes how Mercy collects and uses personal information through this Website. Personal information does not include protected health information (PHI). The Notice of Privacy Practices describes how we use and disclose your PHI. Information regarding how you can access information contained in a designated record set may be found here.
What Information Do We Collect?
Mercy automatically collects certain information from your device when you visit the Website. This information includes information about:
- Your device, such as which operating system or browser your device uses
- The date and time you visited the Website
- Where your device is located
- Which pages on our website you have visited
- Which page(s) on the Internet you came from
- The times and dates you visit the Website
Mercy also collects information that you provide to us. You provide this information when you:
- Fill in forms on our Website
- Participate in, link or name Mercy in social media
- Use apps provided by us
- Register for an account, or respond to a survey.
Many of our services do not require any form of registration, which means you may visit the Website without telling us who you are. However, some services may require you to provide us with personal data. In these situations, if you choose to withhold any personal data requested by us, you may not be able to gain access to certain parts of the Website, or we may not be able to respond to your query.
What Do We Do With The Information?
We use or disclose the information to:
- Provide you with goods, services and access to information
- Make our Website operate better
- Operate our business
- Comply with law
- For information gathered through a research survey:
- We use information for quality improvement purposes, including to improve information and services offered through the Website.
- If you provide feedback, you may be individually contacted for follow-up due to concerns raised during the course of such evaluation.
- Demographic information and web log data may be stored for future research and evaluation.
What about Cookies?
Unregistered users may have cookies placed on their computers for use in customizing the delivery of content based on usage patterns and interests.
Registered users may have cookies placed on their computers to allow their experience on the Website to be customized and facilitated. For example, a class registration form may have the User’s name and address entered as a convenience to the User.
What about Other Information and Websites?
Mercy uses third party service providers, including but not limited to Google Analytics, Adobe Analytics, and cookies in order to improve our service, user experience, and to analyze how the website is used. Aside from your device's Internet Protocol address (IP address), which can disclose your general location, the information collected by Google Analytics and Adobe Analytics is anonymized traffic data including length of stay on the Website, browser information, and device information. The collected information is used to provide an overview of how people are accessing and using the Website. For information about how Google Analytics uses data when you use partners' sites or apps see www.google.com/policies/privacy/partners.
What About International Privacy Laws?
With Whom Do We Share Personal Information?
Our Service Providers. We may share your personal information with companies (including our affiliates) that perform services on our behalf, for example, companies that help process credit card payments. Our service providers are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide specific services on our behalf.
Government and Legal Disclosures. We may disclose the personal information we collect through the Website, when we, in good faith, believe disclosure is appropriate to comply with law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the Terms or other agreements with you; or to protect the rights, property or safety of Mercy, our users, or others.
What About Third Party Sites or Applications?
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us and you are solely responsible for maintaining the secrecy of any passwords or other account information.
The Website is not directed at children under the age of 13. We comply with the Children's Online Privacy Protection Act (“COPPA”) and do not knowingly permit registration or submission of personally identifiable information by anyone under 13 years of age. If you believe information of a child under 13 has been submitted, please advise us in writing and we will delete it.
California Do Not Track Notice
Websites and web applications can track your movements on the Internet to better tailor suggestions for you based on your interests. However, some people do not want their browsing behavior to be tracked. As noted above, we do not track your movements on the Website over time or across third party websites to provide targeted advertising and therefore do not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities. This allows those websites to tailor what they present to you. Your web browser allows you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Under California Civil Code Section 1798.83, California residents have the right to request from a business any personal information that a business may have shared with a third party for direct marketing purposes. We do not share personal information with any third party for a third party’s direct marketing purposes.
Newsletters, Emails and Texts to You
At registration and at various times as you use the Website, you will have the option of receiving regular newsletters, email or Short Message Service (SMS) texts (electronic communications) with personally identifiable informational (PII) or promotional newsletters (Promotional Materials). While we do not charge fees to receive text messages, message and Data Rates from your wireless carrier may apply. Any costs incurred as a result are your responsibility. Messages may come from Mercy directly and/or from third parties on our behalf.
You may elect to receive electronic communications through a variety of methods including, but not limited to express statements in which you provide your email address or mobile telephone number in order that we can contact you to communicate information such as test results or appointment reminders, or through general consents where you provide your contact information for general correspondence related to our ongoing relationship with you as a healthcare provider. By providing your mobile number, you agree to receive voice and electronic communications by voice and text and by providing your e-mail address you agree to receive e-mail and agree that the that the device(s) and account(s) that will receive the electronic communications are appropriately secured. If you wish to stop receiving text messages at any time you may do so by simply responding STOP to any text message from us. For additional assistance, email firstname.lastname@example.org.